Shipping & Delivery
1. Overview
This Shipping & Delivery Policy explains how Fuzhou Fastest E-commerce CO.,LTD. handles production, shipping, delivery estimates, customs-related costs, and delivery issues for customers purchasing custom hats, caps, apparel, and related products through quotation and offline communication.
Operating Address: Room F85, 9th Floor, Chuangye Building, No. 8 Keji East Road, Shangjie Town, Minhou County, Fuzhou, Fujian, China
Email: forms@juztechcaps.com
Phone/WhatsApp: +86 15060135499
2. Production and Shipping Arrangements
We may arrange shipment by:
- Sea freight;
- Air freight;
- Express courier; or
- Another suitable transportation method agreed for the order.
The recommended shipping method may depend on the customer’s:
- Delivery deadline;
- Budget;
- Order quantity;
- Destination;
- Product type;
- Required shipping service; and
- Customs or delivery requirements.
We may recommend a suitable transportation method based on the customer’s urgency and budget. We will confirm the final shipping method, cost, delivery terms, and estimated delivery schedule in the applicable quotation, invoice, purchase order, sales confirmation, or other written agreement.
3. Production Time
Production time is an estimate and may vary depending on product specifications, order quantity, materials, artwork, customer approvals, and production requirements.
Stock-Based Custom Orders
Custom orders using available stock products generally require approximately:
1–2 weeks
Fully Customized Production Orders
Fully customized products made according to the customer’s requirements generally require approximately:
25–35 days
Samples
Estimated sample production times are:
- Stock-based samples: approximately 3 days;
- Fully customized samples: approximately 15–25 days.
Production time begins after we have confirmed the necessary product details, artwork, specifications, approvals, and required payment or deposit, where applicable.
Actual production time may vary because of the speed at which the customer confirms designs, colors, sizes, materials, packaging, shipping details, and other order information.
4. Shipping Time
Shipping time depends on the selected transportation method, destination, customs procedures, carrier schedule, weather, and other circumstances.
The estimated shipping time will be provided in the quotation or order confirmation where possible. Shipping estimates are not guaranteed delivery dates unless a specific delivery date is expressly confirmed in writing.
Possible causes of delay include:
- Customs clearance;
- Import or export restrictions;
- Incorrect or incomplete delivery information;
- Weather conditions;
- Natural disasters;
- Strikes or labor disputes;
- Port, airline, courier, or transportation delays;
- Government actions;
- Public-health events; and
- Other circumstances outside our reasonable control.
5. Shipping Costs, Taxes, and Duties
Therefore, we will determine shipping costs, import duties, taxes, customs fees, insurance, brokerage fees, and other delivery-related charges according to the delivery address, shipping method, order requirements, and applicable delivery terms.
Unless otherwise stated in writing, the buyer is generally responsible for:
- Shipping costs;
- Import duties;
- Customs charges;
- Destination-country taxes;
- Brokerage fees;
- Clearance fees; and
- Other charges imposed by the destination country or carrier.
Therefore, the applicable quotation or order agreement will specify which costs are included and which costs the buyer must pay separately.
6. Delivery Information
The buyer is responsible for providing accurate and complete delivery information, including:
- Recipient name;
- Company name, where applicable;
- Full delivery address;
- Postal code;
- Telephone number;
- Email address; and
- Any special delivery or customs information required.
We are not responsible for delays, additional charges, failed delivery, return shipment, or loss caused by incorrect, incomplete, or outdated information provided by the buyer.
7. Delivery Inspection
The buyer should inspect the products as soon as reasonably possible after delivery.
If the buyer receives products that appear to be damaged, short in quantity, or materially different from the confirmed order, the buyer must contact us within 7 days after delivery.
The buyer should provide:
- Order number or quotation reference;
- A clear description of the issue;
- Photographs of the products and packaging;
- Video evidence where appropriate; and
- The quantity affected.
Claims submitted after this period may be more difficult to review and may not be accepted unless required by applicable law or agreed otherwise in writing.
8. Damaged, Missing, or Insufficient Products
In such cases, if our review confirms that products were damaged, missing, or insufficiently supplied due to an issue for which we are responsible, we may offer one of the following remedies, depending on the circumstances:
- A partial refund; or
- supplying the missing quantity separately or with a future order.
The available remedy will depend on the evidence provided, the nature and extent of the issue, the applicable order terms, and the circumstances of the shipment.
The buyer should not dispose of damaged packaging or products before the claim has been reviewed unless necessary for safety reasons.
9. Delayed Delivery
Therefore, production and shipping dates are estimates unless a specific date is expressly guaranteed in writing.
We are not responsible for delays caused by events beyond our reasonable control, including customs clearance, weather, transportation disruption, labor disputes, government actions, natural disasters, public-health events, carrier delays, or incorrect delivery information.
If a delay occurs, we will make reasonable efforts to communicate with the buyer and assist with checking the order or shipment status.
10. Changes to Shipping Arrangements
Any request to change the delivery address, shipping method, recipient, or other delivery details must be submitted as soon as possible.
After production or shipment has started, changes may not be possible or may result in additional costs and delays. Any additional costs caused by changes requested by the buyer may be charged to the buyer.
11. Relationship with Other Policies
This Shipping & Delivery Policy should be read together with our:
- Terms and Conditions;
- Refund and Return Policy; and
- Privacy Policy.
If there is a conflict between this policy and a written order confirmation, quotation, invoice, purchase order, sales agreement, or other confirmed commercial document, the specific written order terms will generally apply to that order.
12. Contact Us
If you have questions about shipping, production, or delivery, please contact us:
Fuzhou Fastest E-commerce CO.,LTD.
Operating Address: Room F85, 9th Floor, Chuangye Building, No. 8 Keji East Road, Shangjie Town, Minhou County, Fuzhou, Fujian, China
Email: forms@juztechcaps.com
Website: juztechcaps.com
Phone/WhatsApp: +86 15060135499