Refund and Return Policy
1. Overview
This Refund and Return Policy explains the circumstances in which refunds, returns, replacements, or other remedies may be available for products supplied by Fuzhou Fastest E-commerce CO.,LTD.
Because we customize many of our products according to the customer’s designs, logos, specifications, colors, materials, quantities, and other requirements, custom products may have different return and refund conditions from standard retail products.
2. Custom Products
We generally cannot accept returns or refunds for custom-made products simply because the customer changes their mind, no longer needs the products, or is dissatisfied with a design they previously approved.
This may include products customized with:
- Customer logos;
- Embroidery;
- Printing;
- Labels;
- Special colors or materials;
- Custom measurements;
- Custom packaging; or
- Other customer-specific requirements.
Before production begins, customers are responsible for carefully checking and approving all designs, specifications, sizes, colors, materials, quantities, and other order details.
3. Order Cancellation
Therefore, you must submit any request to cancel or change an order as soon as possible and before production begins. Furthermore, once we have purchased materials, started custom work, begun production, or completed the products, cancellation may not be possible.
If we agree to cancel an order, any applicable refund, deduction, or cancellation charge will depend on:
- The stage of production;
- Materials already purchased;
- Work already completed;
- Shipping arrangements;
- Payment-processing or bank charges; and
- The terms agreed in the applicable quotation, invoice, purchase order, or sales confirmation.
Deposits may be non-refundable where work or production has already started.
4. Defective, Damaged, or Incorrect Products
We may consider a refund, return, replacement, rework, or other remedy if:
- The products have a confirmed manufacturing defect;
- The products are materially different from the specifications you approved in writing;
- The products sustain damage during delivery; or
- The delivered quantity is materially less than the confirmed quantity.
However, the issue must not stem from incorrect information, artwork, measurements, specifications, or approvals the customer provided.
5. Reporting a Problem
Customers must contact us within 7 days after delivery if they believe the products have sustained damage, are defective, incorrect, or short in quantity.
The claim should include:
- Order number or quotation reference;
- Description of the problem;
- Quantity affected;
- Clear photographs of the products;
- Photographs of the packaging;
- Video evidence where appropriate; and
- Any other information reasonably requested by us.
Therefore, customers should keep the affected products and packaging until we have reviewed the claim. Do not return products without receiving written instructions from us.
6. Available Remedies
If our review confirms that a problem is our responsibility, we may provide one of the following remedies, depending on the circumstances:
- A partial refund;
- Rework or correction of the affected products;
- Replacement of the affected products;
- Supplying the missing quantity with a future order; or
- Another remedy agreed in writing.
The available remedy will depend on the nature and extent of the problem, the evidence provided, the applicable order terms, and the remedy permitted by applicable law.
7. Refund Processing
If we approve a refund, we will generally process it using the original payment method unless we agree on another method in writing.
The time required for the refund to appear may depend on the payment provider, bank, or third-party platform.
Therefore, we may deduct bank charges, payment-processing fees, exchange-rate differences, shipping charges, customs fees, and other third-party costs where the applicable order terms or law permit.
8. Shipping and Customs Costs
Unless otherwise agreed in writing, original shipping costs, return shipping costs, import duties, taxes, customs charges, brokerage fees, and other delivery-related costs are generally non-refundable.
If we approve a return or replacement because of a confirmed issue for which we are responsible, the parties will discuss the applicable shipping arrangements and costs based on the circumstances.
9. Unauthorized Returns
Therefore, customers must not return products without our written instructions. Otherwise, we may refuse, delay, or return unauthorized products to the customer at the customer’s expense.
10. Non-Returnable Situations
A refund or return may not be available where:
- The customer changes their mind after approving the order;
- The customer no longer needs the products;
- The customer provided incorrect artwork, specifications, measurements, colors, or quantities;
- The customer approved the final design or sample and the products match the approved specifications;
- The products have been used, altered, damaged, or improperly stored by the customer;
- The claim is submitted more than 7 days after delivery without a legally valid reason; or
- The issue is a reasonable variation caused by materials, lighting, display settings, production methods, or normal manufacturing tolerances.
This section does not limit any rights that cannot legally be excluded under applicable law.
11. Contact Us
For refund, return, or product-quality questions, please contact us:
Fuzhou Fastest E-commerce CO.,LTD.
Operating Address: Room F85, 9th Floor, Chuangye Building, No. 8 Keji East Road, Shangjie Town, Minhou County, Fuzhou, Fujian, China
Email: forms@juztechcaps.com
Website: juztechcaps.com
Phone/WhatsApp: +86 15060135499
Please include your order number or quotation reference and a clear description of the issue.
12. Changes to This Policy
We may update this Refund and Return Policy from time to time. The updated version will be posted on this page with a revised Effective Date.
For a specific order, the refund, return, and cancellation terms confirmed in the applicable quotation, invoice, purchase order, sales confirmation, or written agreement may apply.